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ABOUT ME

Sr. Manager of Retail Banking

I am responsible for leading retail banking to achieve growth, profitability, and superior customer experience. My focus is executing strategies to strengthen product offerings while ensuring strict policy compliance.

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As Senior Manager – Retail Business, I am responsible for leading and managing retail banking operations to achieve business growth, profitability, and superior customer experience. I oversee branch performance, drive sales of deposits and loans, and ensure compliance with regulatory and internal policies.

Sheikh Md Aktar Uz Zaman

Sr. Manager of Retail Banking

AktarUzZaman

26+ Years Job

Experience

5000+ Projects

Completed

10000+ Support

Cuastomers Support

30+ Awards

Achievement

  • Name : Sheikh Md Aktar Uz Zaman
  • Residence : Bangladeshi
  • Mail : geekaktar@gmail.com
  • Phone : +8801717198721
  • Address : Apt # 3A, House # 288, Road - 02. Baitul Aman Housing Society. Adabor, Dhaka.
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MY RESUME

Real Problem Solutions Experience

Strategic leader with a record of driving revenue growth, optimizing operations, and building high-performing teams. I deliver measurable results across complex business environments.

2011 - Running Year

Industry Experiences

Sr. Manager, Retail Business

Senior Assistant Vice President (SAVP)

Community Bank Bangladesh PLC

Head Office, Dhaka.

June 18h 2025 to till now

Sphere of Activities

As Senior Manager – Retail Business, I am responsible for leading and managing retail banking operations to achieve business growth, profitability, and superior customer experience.

I oversee branch performance, drive sales of deposits and loans, and ensure compliance with regulatory and internal policies. My role focuses on developing and executing strategies to expand the customer base, strengthen product offerings, and enhance service quality. I work closely with branch managers and cross-functional teams to meet business targets, improve operational efficiency, and promote digital and innovative banking solutions. Additionally, I maintain key client relationships, monitor financial performance, and ensure the retail segment contributes effectively to the bank’s overall objectives

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Senior Branch Sales and Service Manager

Assistant Vice President (AVP)

Eastern Bank Limited (EBL)

Area of Branches:  Banani, Gulshan, Dhanmondi, Motijheel.

June 7th 2011 to June 25th 2023.

Notable Achievements:

Continuously achieved “Outstanding” performance ratings, consistently recognized as a top performer in various business initiatives and campaigns.

  • Established as a renowned leader in “Talent Retention Strategies” effectively minimizing attrition rates and fostering a high-performing team environment.
  • Played an integral role in optimizing revenue streams, leveraging strategic insights and innovative approaches to drive growth and profitability across bank and branch operations.
  • Acknowledged for expertise in “Operational Efficiency Enhancement” implementing streamlined processes and systems to enhance productivity and deliver tangible results.
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Branch Manager

Senior Assistant Vice President (SAVP)

Community Bank Bangladesh PLC

Gulshan Branch, Dhaka.

June 26th 2023 to June 17th 2025

Key Accomplishments:

In 2023 and 2024, through outstanding leadership strategies and adept team management, Gulshan branch Recognized as one of the Top 3 Operating Profit Contributors across the bank.

  • I have Led the branch to become the 2nd Highest Non-Funded Income Generating Branch.
  • I have developed a high-performing team with a strategic mindset and strong problem-solving capabilities, dedicated to driving innovation and excellence in managing Non-Performing Loans (NPLs) within the portfolio.
  • I have Crafted and executed an innovative strategy to strengthen the corporate and priority banking segment, ensuring alignment with organizational goals and driving sustainable growth.
  • Cultivated strong relationships with high-net-worth clients, identifying their unique financial needs and offering customized financial solutions to enhance satisfaction and retention.
  • I also collaborated with cross-functional teams to drive product and service innovation in both retail and corporate banking, significantly boosting market competitiveness and customer engagement.
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Customer Service Officer

Consumer Banking – Grade-08

Standard Chartered Bank (SCB)

Dhanmondi Branch

January 1st 2008 to May 25th 2011.

Job Responsibilities:

Establishing and maintaining effective relationships with new and existing customers, establishing their needs and 

advising on the suitability of services, managing and supporting staff and facilitating appropriate continuing professional development (CPD), communicating, implementing and monitoring compliance with corporate standards and procedures.

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2000 - 2007

Educational Background

Master of Business Administration (MBA)

Accounting & Information System (AIS)

University of Dhaka

CGPA 3.64

Banking Professional Examination -2024

AIBB (Associate of the Institute of Bankers, Bangladesh).

Passed

Bachelor of Business Administration (BBA)

Human Resource Management (HRM).

The University of Asia Pacific (UAP)

CGPA 3.91
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I always strive for continuous improvement, sustainable growth & would like to provide timely solution in times of management dilemma that will affect the revenue & cost of the organization.

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